Kansai International Airport: 30 Years of Perfect Baggage Handling - No Lost Luggage
Kansai International Airport in Osaka, Japan, which opened in 1994, has an impressive record of never losing a piece of luggage in its 30-year history.
Serving 20-30 million passengers annually, the airport was awarded the Skytrax title for World's Best Airport for Baggage Delivery in 2024.
The airport attributes this achievement to the daily dedication and careful work of all involved, including airlines and handling staff.
KIX airport in Japan has won an award for excellent baggage handling eight times, according to the New York Post.
The evaluation is based on wait time, efficiency, and response to lost luggage.
With over 10 million baggage items handled in the 2023 fiscal year, KIX's success can be attributed to their "Multilayered checking work." The airport employs multiple staff members to assess bag types, numbers, and passenger information, ensuring accurate and efficient baggage handling.
Communication between staff is crucial to prevent errors caused by incorrect assumptions.
The text discusses the preparations for the World Expo 2025 and the anticipation of welcoming 37.3 million passengers during the fiscal year.
To ensure a smooth travel experience, the airport has a detailed guide for handling luggage for each airline, which is regularly updated.
The goal is to deliver bags to passengers within 15 minutes of their flight's arrival, which the staff considers a standard part of their efficient service.