Focus on the BIG picture.

'I am not your servant': IndiGo crew member, passenger get into row over airline meal

Viral video shows tense exchange as airline investigates the incident and calls for respectful treatment of crew.
Flying can be a stressful experience, and tensions can sometimes reach a boiling point 20,000 feet in the air. A recent incident aboard an IndiGo flight from Istanbul to Delhi became a viral sensation when a passenger and a crew member engaged in a heated argument over the airline's meal options.

As reported by The Indian Express, the altercation occurred on Flight 6E 12 on December 16, prompting widespread attention on social media. According to the British tabloid Daily Mail, the passenger had requested a sandwich, and the crew member informed him that they would check on its availability. However, the man grew increasingly agitated and began shouting, leading to a distressing situation for the crew member, who even ended up in tears.

A video of the encounter, shared on Twitter, captured the air stewardess remonstrating with the passenger, visibly upset by his behavior. "You pointed a finger at me, and you are yelling at me," she asserted. She explained that the availability of meals is limited as they are uplifted on a cart, and they can only serve what has been accounted for during boarding.

Despite the crew member's efforts to explain, the passenger's agitation persisted, prompting her to raise her voice in response. She firmly stated, "Because you are yelling at us," in an attempt to address his disrespect towards the crew. Demonstrating professionalism, she emphasized the importance of mutual respect, saying, "I am so sorry sir, but you do not talk to the crew like that. I am peacefully listening to you with all due respect, but you have to respect the crew as well."

Despite the crew's attempts to defuse the situation, the argument continued to escalate, with the passenger telling the crew member to "shut up." In a powerful retort, she asserted, "You shut up. I'm sorry you cannot talk to me like that ... I'm an employee, I'm not your servant," standing up for the dignity and respect that all crew members deserve.

The incident drew mixed reactions from social media users, with some lauding the crew member's composure and patience, while others debated the passenger's perspective. Jet Airways CEO Sanjiv Kapoor expressed empathy towards the stewardess, acknowledging the pressures and challenges that crew members face during flights. He condemned any form of physical or verbal abuse and emphasized that customers must be treated with respect unless their behavior crosses boundaries.

A spokesperson for IndiGo assured the public that the airline is investigating the incident. They clarified that the issue arose from meals chosen by passengers traveling via a codeshare connection, where airlines book passengers on partner carriers to reach destinations they do not serve directly. The airline reaffirmed its commitment to providing a courteous and hassle-free experience for its customers.

Meanwhile, India's Directorate General of Civil Aviation has also taken note of the incident and stated that appropriate action will be taken. The regulatory body is likely to examine the situation further to ensure the safety and well-being of both passengers and airline staff.

Related Articles

Russian Warships in Cuba for Military Exercises
Trump's Lawyers Argue Hush Money Gag Order Restricts Campaign Speech
Biden Arrives in Italy for G7 Summit
Labour Leader Starmer Focuses on Wealth Creation for Upcoming UK Elections
G7 to Use Frozen Russian Assets for $50 Billion Ukraine Aid
Taylor Swift Fans Create Seismic Activity in Edinburgh
Sunak Aide Under Investigation for Election Bet
ASEAN to Finalize South China Sea Code by 2025
Anti-Israel Irish MEP Clare Daly LOST her seat in the EU Election
Google Tests Anti-Theft AI for Phones in Brazil
Elon Musk Withdraws Lawsuit Against OpenAI and CEO Sam Altman
Pope Francis Repeats Offensive Term Against Gay People
Jill Biden: The Steadfast Pillar of the Biden Family
Polish Daredevil Arrested While Scaling Buenos Aires Building
Johnson & Johnson Settles Talc Safety Claims for $700 Million
Elon Musk's X Introduces 'Private Likes'
Climate Misinformation Impacts Perception of Record Floods Globally
EU Urged to Welcome Skilled Russians to Weaken Putin
Dozens Arrested at UCLA During Pro-Palestinian Protests
EU Elections Overview: Far-Right Gains and Major Political Shifts
Israel Rescues Four Hostages from Gaza
Emmanuel Macron Calls for Snap Election
Jordan Bardella: Young Far-Right Leader Poised for Future Political Influence in France
Four Iowa College Staff Stabbed in Jilin City, China
Hunter Biden's Conviction: A Critical Juncture for President Joe Biden
Hunter Biden Convicted of Lying to Buy Gun
Suspect Arrested After 4 American Teachers Stabbed in China
World's Oldest Privately Owned Book Auctioned for $3.8 Million
Animal Rights Activists Deface King Charles' Portrait in Protest
Dutch Military Intel Uncovers Extensive Chinese Cyber Espionage
Turkish Student Arrested for Using AI to Cheat in University Exam
Rise in Dengue and Other Mosquito-Borne Diseases in Europe Due to Climate Change
President Biden Comments on Son Hunter's Gun Conviction
EU Elections Overview: Far-Right Gains and Major Political Shifts
Austrian Airlines Plane Damaged by Hailstorm During Flight
Elephants Use Individual Names to Communicate Amid Herds
Hunter Biden's Defense Attorney Criticizes Prosecutors' Case
Far-Right National Rally Dominates France's EU Vote
Macron Calls Snap Legislative Elections After Far-Right Victory
Far-Right Gains Significantly in EU Election
Orban’s Fidesz Party Wins Majority in Hungary’s EU Elections as New Challenger Emerges
Meloni's Far-Right Party Wins European Elections in Italy
Australian PM Condemns Vandalism of US Consulate in Sydney
Key Insights from the European Union Elections
European Union Elections and Rise of Far-Right Parties
IDF Successfully Rescues Four Hostages in Complex Operation
Campaigners Urge Government to Block Shein's FTSE Listing
Brazilian Politician Joins Online Meeting from Toilet: A Bizarre Incident
Elon Musk May Leave Tesla If $56 Billion Pay Package is Rejected
British TV Presenter Michael Mosley Found Dead on Greek Island